/ WhatsApp + voice · live in 3–5 weeks
For community pharmacies and small chains
Your pharmacy answers WhatsApp. Even mid-queue.
Availability, refill reminders and pickups. The pharmacist only steps in when the question genuinely needs them.
You'll talk to an engineer, not a salesperson. We leave with a go/no-go.
[01]The pain
/ What every counter feels
The questions don't stop. The counter is one human deep.
Pharmacy isn't a chatbot industry, until you separate the truly clinical from the merely operational. Most of what saturates the counter is the second.
of calls are non-clinical
Hours? Stock? Generic substitution? Sun protection for kids? These don't need a degree, but they do need an answer right now.
chronic patients miss their refill cycle
Lost adherence, lost recurring revenue, lost relationship. Nobody had time to call them before the meds ran out.
WhatsApp orders bleed into personal phones
Some get answered. Some get lost. None have a paper trail. The pharmacy can't tell which is which.
the pharmacist's job is non-negotiable
Interactions, dosing, contraindications: the agent stays out of all of it. That perimeter is contractual, not aspirational.
[02]What the agent does
/ Operational only · the counter stays clinical
Off the counter, never on the pharmacist's job.
We turn on what your pharmacy needs and explicitly mark what the agent must never touch. Both lists are written into the contract before launch.
/ 01
WhatsApp & voice assistant
Answers in seconds: hours, on-duty pharmacies nearby, parking, product availability, non-clinical FAQ. The most common questions, all of them.
/ 02
Refill manager
Detects each chronic patient's cycle (28-day, monthly, quarterly) and reaches out before they run out. One tap to reserve the meds for pickup or delivery.
/ 03
Prescription by photo
Patient sends a photo of their prescription. The agent reads it, checks stock, and queues the order for the technician to verify and prepare.
/ 04
Service capture
SPD (pillboxes), nutritionist appointments, orthopedics, optics: your specialty services get surfaced when they're relevant to the question, not as ads.
/ 05
Pharmacist escalation
Any hint of a clinical question (interactions, dosing, adverse effects, paediatric or pregnancy concerns) and the agent hands off to a named pharmacist with full context.
[03]How it sounds
/ Real example · WhatsApp
Two pickups, no counter time burned.
Notice the line the agent doesn't cross: anything that would be advice gets the pharmacist's name attached.
Farmacia Central
Auphere Agent · WhatsApp · online
Hi, do you have Enantyum 25mg in stock?
Yes, we have 12 boxes in stock and it's open until 10pm tonight. Want me to reserve one for pickup?
Yes please. And how often can I take it?
Reserved ✓ ready at the counter, ask for Box 41. For dosing I'll pass you to Marta, our pharmacist on shift. She'll reply in under 5 minutes.
[04]It plugs into your dispensing software
/ Farmatic · Unycop · Nixfarma · Bitfarma · WhatsApp Business
Stock, prices and patient files, all live.
We read availability and prices straight from your dispensing software, so the answers are never out of date. No double-entry, no manual sync.
[05]What you should expect
/ Ranges · not guarantees
Counter freed, refills on time, WhatsApp answered fast.
Brackets pulled from community pharmacy sector data on adherence and counter saturation. The diagnostic turns them into the targets we sign for, measured against your dispensing software.
60% to 80%
non-clinical questions resolved without counter
+10% to +20%
refill adherence on chronic patients
<10 s
WhatsApp response in business hours
Honest ranges grounded in industry research. Not guarantees. The diagnostic sets the targets we measure against.
[06]Questions pharmacy owners ask
/ Plain answers
What pharmacists ask before they put an agent in front of patients.
We write the perimeter into the contract before launch. As a rule: any question about dosing, interactions, contraindications, paediatric or pregnancy use, adverse effects, or anything ambiguous, the agent hands off to a named pharmacist with the full conversation. No grey area.
Want to see it answering your WhatsApp?
We can stand up a demo with your hours, stock samples and your real FAQ within a week of the diagnostic. No patient data needed.